Dr. Bridget Duffy is one of the most prominent voices in the country on patient experience.
— Tom Cosgrove Co-founder of New Voice Strategies

2017

Bridget Duffy Named as a 2017 Women of Influence: Silicon Valley Business Journal
Improving Care Through Communication: NYSE The Exchange
2017 Most Powerful Women in Healthcare IT: Health Data Management
New C-Suite Position to Watch: Chief Experience Officers: Managed Healthcare Executive
#HIMSS17 Highlights: Where the Brightest Minds in Health and IT Meet: Healthcare Now Radio
Can NPs and PAs Help or Harm Burned Out Physicians?: Physicians Practice
Patient Engagement vs. Patient Experience: Intermountain Healthcare Blog Network
What Issues Dominated HIMSS17? We Asked, You Answered: Becker's Health IT and CIO Review
Patient Experience with Bridget Duffy: Intermountain Healthy Dialogues
How to Find Your Next Leadership Job: 5 Tip: Tech Republic

2016

Restoring Empathy and Joy to Medical Practice:  Physician's Money Digest
Vocera Report Examines Physician and Nurse Burnout: mHealth Watch
Combating Burnout: How Technology Can Strengthen the Patient-Provider Relationship: Becker's Health IT and CIO Review
'Tough it out' Attitude has Changed, Provides Hope for Addressing Doc Burnout: Fierce Healthcare
From Patient Experience to Human Experience: Healthcare Strategy Alert!
Long-term Solutions for Physician Burnout: Medical Economics
Restoring Humanity in Healthcare: How to Counter America's Physician and Nurse Burnout Crisis: Becker's Hospital Review
Putting Words Into Action — The Path to Ending Physician Burnout: Becker's ACS Review
Quadruple Aim: Enhancing Patient Experience, Improving Health, Reducing Costs, Plus Improving Staff Morale: Massachusetts Medical Society
Physician Burnout in America - A Roadmap for Restoring Joy and Purpose in Medicine: Modern Healthcare
CXOs Expected to Make Patients 'Architects of Improvement: Advance Healthcare Network
Rise of the Healthcare CXO Report: 10 Things to Know: HIT Consultant
Vocera's Experience Innovation Network Releases Its Annual CXO Research Report: Health IT Outcome
Where and How Does Humanity Impact Customer Experience: Customer Think
Want to Improve the Patient Experience? Fix the Hospital Environment: MedCity News
10 Ways to Heal Healthcare: How Consumers Can Revolutionize Their Care Experience: The Commonwealth Club of California
Taking Aim At Patient Satisfaction: Experience Officers Join the C-Suite: Cardiovascular Business

2015

Is Your Healthcare IT Client Considering The Patient Experience? Business Solutions Magazine
Patient-Centered Care: A Winning Proposition for All: Healthcare Financial Management Association
Healthcare Workers Aim to Perfect Patient Care Experience Across National Capital Region: Health.mil
Chief Experience Officers Push Patients to Forefront: Managed Care
'Humanizing' Patient Experience: Increasing the Demand for CXOs: Healthcare IT News
Report: 4 Best Practices to Humanizing Efficiency in Healthcare: HIT Consultant
Executive Survey Cites Need to 'Humanize' Population Health: HIMSS Future Care
Combining Empathy, Data Analytics and The Human Story: Health Catalyst
Patient Experience Officers on the Rise: mHealth News
Why Healthcare Must Fight Against Doc, Nurse Burnout: Fierce Healthcare
Advancing Compassion in Health Care: Dignity Health blog
Improving the Patient Experience is No 'Fluff' Job: 4  CXOs Weigh In: Becker’s Hospital Review
The Importance of Preventing Burnout Among Physicians, Nurses: Hospitals & Health Networks
2 Vocera Executives Named Influential Women: Becker’s Health IT & CIO Report
CXO Role Gains Steam as Consumers Gain Clout: Healthcare IT News
Most Influential Women in Bay Area Business 2015: San Francisco Business Times
Are You Ready for the Evolution from Patient to Consumer?: MGMA Connection Magazine
Driving Practice Growth by Restoring Humanity to Healthcare: Physician’s Money Digest

2014

Three Ways to Empower Patients to Improve Health Outcomes: Executive Insight
Bringing the Customer Voice to Medicine: Harvard Business Review
Dispatches from MGMA: Injecting Humanity Back Into Healthcare: Government Health IT
Differentiating on the Human Experience: Center for Services Leadership Blog
The Business Case for Innovating Communications in Healthcare: Fierce Practice Management
Differentiating on Human Experience to Drive Loyalty and Growth: Becker's Hospital Review
MedX Stanford 2014: The Empathy Edition: Healthline
Avoid The Rush! Some ERs Are Taking Appointments: Kaiser Health New and NPR
Hospital Clinicians Make Time for a 'Sacred Moment': Hospitals & Health Networks
Emergency Room Online Appointments Ease Wait Times: San Francisco Chronicle
As Patients Turn to Web Communities, Physicians Must Take Notice: Gastroenterology & Endoscopy News
Why Your Health System Needs a CXO: Merrit Hawkins Blog
Leaning In to Change Health Care: Forbes
Rise of the Hospitalist: DOTmed
Physician’s Sacred Moments Rebuild Human-to-Human Connection: HCP Live
Code Lavender: The Sweet Smell of Support: Association for Patient Experience
Improving Your Healthcare Experience with Vocera: eHealth Radio Network
Rock Health Honors “Top 50” Digital Health Entrepreneurs: Xconomy

2013

Breaking Down the Communication Barrier: Becker's Clinical Quality & Infection Control
Code Lavender Designed to Relieve Stress in Hospital Staff, Patients: Healthcare Business & Technology
Humanizing Healthcare Reduces Avoidable Readmissions: Executive Insight
Disruptor Profile: M. Bridget Duffy, M.D.: Disruptive Women in Health Care
Chief Experience: Wow Customers To Lift Your Industry: Investor's Business Daily
Why Your Voice Counts: $1 Billion in Hospital Payments Tied to Patient Satisfaction: KQED
Pizza Tracker Versus Patient Tracker: Knight Foundation Blog
Patient Satisfaction, Loyalty: Key to a Competitive Practice: Gastroenterology & Endoscopy News
Disrupting Healthcare Starts with You: XX in Health
It Pays for Hospitals to Keep Patients Happy: The Seattle Times
Cleveland Clinic's CEO: Communication, Attention Keys to Customer Satisfaction: Fierce Healthcare
Is Technology Making Us Less Human?: Techradar
Healthcare Overhaul Leads Hospitals to Focus on Patient Satisfaction: Los Angeles Times
Dr. Bridget Duffy Puts the 'Care' Back Into Healthcare: Forbes
Redesigning the Patient Experience for Safer Care: amednews.com
The Healing Power of Dogs and Other News for Nurses: Diversity Nursing

2012

Code Lavender Brings Healing and Humanity Back to Healthcare: McKesson Better Health
Simple Steps to Good Customer Service in Medicine: American Medical News
Dr. Bridget Duffy: CEO of ExperiaHealth, former CXO of Cleveland Clinic: Other Doctors
5 Strengths that Women Executives Bring to Redesign the Patient Experience: Rock Health
Sacred Moment TRRMC Teams with ExperiaHealth to Improve Healthcare Experience: The Daily Dunklin Democrat

2011

Stress in Medicine: Strategies for Caregivers, Patients, Clinicians: Cleveland Clinic Journal of Medicine
Riley's 'Code Lavender' Eases Stress of Caring for Very Ill Kids: The Indianapolis Star
Code Lavender - Making the Patient Experience a Strategic Goal: NickDawson.net
Transforming the Patient Experience: The Time is Now (PDF): Healthcare Strategy Alert
How Empowering Patients Can Help Improve Care: California Healthline
Communicating the Patient Experience: GEO Voices

2010

Viewpoint: Restoring the Human Experience in Healthcare: Association of American Medical Colleges
A Focus on the Human Experience of Healthcare: Safety Net Institute
Four Steps to Improve the Patient Experience and Heal the Art of Medicine: Emmi Solutions Blog 

2009

What President Obama Will Learn at Cleveland Clinic about Healthcare: Fast Company
Patients are Customers, Not Case Numbers: CRM Magazine   
Partnership Brings Expertise to Propel Larry Ruvo’s Center for Alzheimer’s Care and Study: Las Vegas Sun
 
Experiencing What the Patient Experiences: Health Leaders Media
Personal Pep Talk from Bridget Duffy, MD – CXO Cleveland Clinic: Striving for More Blog
Total Picture Developing a Patient Experience: Trustee Magazine

2008

Checking In with the Cleveland Clinical Chief Experience Officer: HealthLeaders Media
20 People Who Make Healthcare Better HealthLeaders Magazine
It’s Not an Admission, It’s an Experience: ACP Hospitalist
Doctor to Oversee Hospital Experience: AMA News

2007

Wanted: CXO to Transform Patient and Employee Experience: AMN Healthcare